Change Language:
Call us: (852) 8122 9433
Home Hosting Plans Network Help desk Contact Us   follow us:
  Terms of Service

By purchasing and using our hosting services, clients and ultimate users agree to abide by the terms of services as below.

E-mail account on file
The e-mail account used to place the order is the primary communication mode between and the Client. All important messages including but not limited to renewal invoices, abuse notifications and server migration will be communicated by email to the account on file. Clients are responsible to ensure that this email account is correct and kept updated at all times. HostMacau will not be held responsible in case of failed renewal, service downtime or suspension due to an inaccurate email account on file.

Client account details
Clients are required to provide true and accurate information when placing an order with; clients found to have used fake registration details might have their accounts suspended or canceled without refund. In case of accounts disputes, reserves itself the right to ask for identification documents, such as ID card, passport or business registration certificate copies, to confirm the ownership of the account and related domain names and/or hosting services.

Account migrations
Our migration team can assist new clients to move their sites to servers free of charge from their existing hosting company, if needed. However, transfers are provided as a courtesy service, and we can not make guarantees regarding the availability, possibility, or time required to complete an account transfer. At this time, the transfers are limited to cPanel accounts only, therefore if your current hosting account is not cPanel-based, we would be unable to assist.

All services provided by must be used for lawful purposes only. The laws of the Special Administrative Regions of Macau and Hong Kong apply.

The use of our services to infringe upon third party corporations or individuals' copyrights or trademarks is prohibited. This includes, but is not limited to, unauthorized copying of music, books, photographs, softwares, or any other copyrighted work. The offer of sale of any counterfeit merchandise of a trademark holder will result in the immediate termination of your account. Any account found to be in violation of anothers copyright or trademark will be immediately suspended, or access to the material disabled. A limited time will be provided to remove such materials. Repeat offenders will be terminated without a refund.

If you believe that your copyright or trademark is being infringed upon, please email for investigation, with links to such materials hosted on our servers. If the request is of a licensing issue, we may require further documentation.

Using hosting account for storage/backup purposes is not allowed. Clients are also prohibited to use our servers to host high traffic or resource intensive websites or scripts. does not allow on its servers the following types of websites.
-IRC Scripts/Bots
-Proxy Scripts/Anonymizers
-Pirated Software/Warez (Linking to pirated software is also not allowed.)
-Image Hosting Scripts (similar to Photobucket or Tinypic)
-IP Scanners
-Bruteforce Programs/Scripts/Applications
-Mail Bombers/Spam Scripts
-File Dump/Mirror Scripts (similar to rapidshare)
-High-Yield Interest Programs (HYIP) or Related Sites
-Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
-Sale of any controlled substance without prior proof of appropriate permit(s), such as pharmacy sites.
-Hacker focused sites/archives/programs
-Sites promoting illegal activities
-Forums and/or websites that distribute or link to warez/pirated/illegal content
-Fraudulent Sites
-Broadcast or Streaming of Live Sporting Events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc)

This list is non-exhaustive and we reserve the right to add to it whenever needed.

We reserve the right to refuse service to anyone. Any material that we estimate obscene, threatening, illegal, or violates our terms of service in any manner may be removed from our servers, or otherwise disabled pending transmission to the related authorities, with or without notice.

Sites with child pornography contents, or potentially harmful to minors, will be directly disabled and the contents transmitted to the Macau police. Clients information as well as access logs (IP addresses) will be provided to the police as well.

Zero Tolerance Spam Policy
HostMacau has a zero tolerance stance towards the use of its servers to send unsolicited e-mails, bulk emailing in general and spam. Installing mass mailing softwares on our server is prohibited. Sending emails to more than 20 e-mail accounts at the same time is considered mass mailing and not allowed on our servers.

Backup Policy runs a backup on its shared hosting servers once a week. This does not however constitute a guarantee of backup availability. Clients are responsible to keep a backup of their data. Backups can be generated at any time from the control panel and downloaded to local computers or storage devices.

Moneyback Guarantee provides a 10-day moneyback guarantee to all new clients. Refunds beyond the 10-day period are not possible. Clients found to have violated our terms of services within their first ten days of service can not qualify for a refund.

Domain names are non-refundable.

Pricelock Guarantee will not raise the prices of its services, as expressed in Hong Kong Dollars, to its existing customers under any circumstances.

By using our services, Client agrees to indemnify and hold harmless from any claims resulting from the use of our services.

In the event a dispute is raised against or its parent company Cycom Hong Kong Limited, such dispute will be arbitrated through the courts of the Special Administrative Region of Hong Kong.

  99.98% Uptime
  10 Day Money Back
  Lifetime Pricelock
  #1 Web Host in Macau
  Fast access from the Asia Pacific region.
  Choice of two locations:
Macau & Los Angeles
  Outstanding uptime & support
  Free migration (cPanel accounts)
  Best value for your money
  The Industry-leading control panel, built to take the headaches out of website management, and streamlining all of the controls in one simple place.
“We use HostMacau Macau servers to host some of our Asian clients and have been so far very satisfied with the uptime and support. Support tickets are usually replied within 2 hours even during week ends. Would recommend absolutely.”
- Mr George Kent, USA
WordPress   Joomla   Drupal   Roundcube   Zen Cart   phpBB   Magento   50+more..
About Us  |  Macau Hosting  |  USA Hosting  | Europe Hosting  |  Brazil Hosting  |  Domains  |  Help Desk
Testimonials  |  Company Blog  |  Terms of service  |  How to pay  |  Earn Money
© 2009-2014 Cycom Hong Kong Limited; All rights reserved.